// SUPPORT & CONTACT
Support
Applies to: NULLSET on Google Play and the Apple App Store
Reply time: usually within 2 business days
Direct email: information@mondro.ca
Reply time: usually within 2 business days
Direct email: information@mondro.ca
START HERE
Two things account for most messages: ads still showing after buying the Operator's License (use Restore Purchases), and progress missing after a reinstall (saves live on the device). Both are covered in Section 1.
Anything else — a bug, a crash, or something that just feels wrong — use the form in Section 2. It reaches the developer directly, and you can attach a screenshot or a screen recording.
01 COMMON QUESTIONS
Most issues resolve here without writing in:
- Ads still showing after buying the Operator's License — open the game's settings and tap Restore Purchases. The License is tied to the store account that bought it, so the device has to be signed in to that same Apple ID or Google account.
- Progress gone after reinstalling or changing phones — NULLSET is fully offline with no accounts, so your save lives only on that device, and uninstalling deletes it. That is a design decision rather than a fault, but it does mean a lost save cannot be recovered from our end. Your Operator's License does carry over, because the store holds it — reinstall, then use Restore Purchases.
- A crash or a freeze during a run — tell us your device and app version, and what was on screen when it happened. A screen recording is the single most useful thing you can attach.
- An ad appeared at a bad moment — ads should only appear at natural breaks, never mid-run and never during a story beat. If you saw one somewhere else, tell us exactly where and we will fix it.
- Removing ads permanently — buy the Operator's License in the game's settings. One-time purchase, no subscription, every ad gone for good.
Refunds are handled by the store, not by us — we never receive your payment details and cannot process one. On iOS use reportaproblem.apple.com; on Android, request it through Google Play. If something is broken, though, write to us first — we would rather fix it.
02 SEND A MESSAGE
Fields marked * are required. Your address is used only to reply to you.
03 WHAT TO EXPECT
Messages go to a real inbox read by the developer, usually answered within 2 business days. NULLSET is made by one person, so bear with any delay around a release.
- What we can do — fix bugs, sort out a License that will not restore, and take feedback seriously.
- What we cannot do — recover a lost local save, or process a refund. Both sit outside our reach, as above.
04 CONTACT
If the form will not work for you, reach us directly: